FAQ

đŸŸ Products and Orders

Can I mix different perfumes in my order?
Absolutely! Most of our fragrances are available for individual purchase, so you can mix and match as you like.

How do I know if my order has been successfully placed?
As soon as you complete checkout, you’ll receive a confirmation email with a summary of your order.

Can I modify or cancel my order?
If your order has already been confirmed and paid for, please contact us via our contact form as soon as possible. We'll do our best to accommodate your request before the order is dispatched.

Where can I find my invoice?
You can download your invoice at any time from your customer account.

🔒 Security and Payment

Is my payment secure?
Aromure uses an SSL-encrypted payment system to ensure complete security. Your payment details are securely processed by our payment provider, and we never store any banking information.

How can I pay for my order?
You can choose from several secure payment methods, including:

  • Credit or debit card (Visa, Mastercard, American Express)

  • Apple Pay

  • Google Pay

  • Bank transfer (available in selected countries)

The available options may vary depending on your billing country.

📩 Delivery and Tracking

What delivery options are available?
We offer multiple delivery methods:

  • Express delivery within 24h

  • Scheduled delivery on the date of your choice (including Saturdays)

  • Standard delivery (more economical)

  • Pickup point delivery

  • Cash-on-delivery (in selected locations)

Can I request delivery on a Saturday?
Yes, simply select the Saturday delivery option during checkout (subject to availability in your area).

What happens if I'm not at home for the delivery?
If you’re not available, the package will typically be redirected to the nearest pickup point. You’ll receive a notification by email or SMS with all the necessary information.

What is secure PIN code delivery?
For certain deliveries (e.g., Chronopost), your parcel may require a PIN code to be handed over. The PIN will be sent to you by email once the order is dispatched.

What should I do in case of delivery delays?
Please reach out to us via our contact form. Our support team will assist you promptly.

What if I receive the wrong item or something is missing?
If there’s an issue with your order, contact us immediately via the contact form. Our logistics team will resolve the issue as quickly as possible.

How do I know if my order has been shipped?
You’ll receive a shipping confirmation email with tracking details as soon as your order leaves our warehouse.

🎁 Gifts

Can I send a perfume as a gift?
Of course! Select your product, enter the recipient's address at checkout, and add a personal message. The invoice will not be included in the package.

How do I know if my gift has been delivered?
You can track the parcel using the tracking number provided in your shipping confirmation email.